The complete solution for delivering high-quality care in the aged care sector
To operate in the aged care sector, including servicing Support at Home (formerly HCP) and Commonwealth Home Support Program (CHSP) clients, providers need to ensure they meet the high aged care quality standards while running their business effectively.
MYP’s purpose-built home and aged care software solution is designed to help service providers meet compliance requirements, streamline business operations and make a positive difference in clients’ lives.
Purpose-built aged care management software for service providers
Home Care Packages (HCP)
Home Care Packages provide tailored care solutions to help elderly individuals live independently at home. These packages are categorised into four levels – from basic care to high-level care – and cater to diverse needs such as personal care, meal preparation, nursing and allied health services. MYP’s software streamlines the management of these packages by offering tools for care planning, budget tracking and regulatory compliance, ensuring that each client receives the precise support they need.
Commonwealth Home Support Programme (CHSP)
The CHSP offers entry-level support services to help older Australians stay at home and in their communities. These services include domestic assistance, personal care, social support, and respite care. MYP’s platform enhances CHSP management by providing real-time insights, automating administrative tasks, and ensuring accurate documentation and reporting, which are critical for compliance and funding requirements.
Brokerage Services
Brokerage services involve coordinating care and support from various providers to meet the specific needs of aged care clients. MYP’s software facilitates seamless coordination between service providers, ensuring that all aspects of care are efficiently managed and delivered. The platform supports effective communication, scheduling and resource allocation, making it easier to deliver integrated, holistic care.
Support at Home
The Support at Home program replaces the former Home Care Packages (HCP) program and several related home‑based care initiatives, bringing them together under a single, modern framework. Support at Home places stronger emphasis on accurate reporting, budgeting, capacity building, transparency and feeforservice delivery — and our platform helps providers meet these requirements with confidence.
Key features of MYP's aged care management software
Comprehensive client management
MYP’s aged care software platform provides a holistic approach to managing home care packages, enabling aged care providers to deliver high-quality services tailored to each client’s unique needs. With easy access to client data, carers can track progress, service usage and outcomes in real-time, ensuring personalised and effective care management.
Streamlined scheduling and rostering
Deliver consistent quality care with our advanced rostering and scheduling tools. Managers can efficiently schedule staff based on client needs and availability, allocating staff based on attributes, skills and qualifications. Our platform integrates clients’ schedules directly into rostering and timesheets, helping control costs, track time and automate invoice generation.
Automated invoicing and payroll
Experience an efficient flow of data, from rosters and timesheets to invoicing and claiming. Accurate time tracking ensures precise invoicing, reducing discrepancies and improving financial management. Our platform allows you to generate exports for direct claiming with Services Australia, automate reconciliation of balance adjustments, and keep clients informed with refreshed reporting and monthly statements.
Regulatory compliance
Effortlessly maintain compliance with aged care regulations using our platform, which keeps you updated with the latest requirements and generates necessary reports, ensuring your business is always audit-ready. Our software’s comprehensive compliance features simplify adherence to regulatory standards, reducing the risk of non-compliance and ensuring your services meet legal and quality benchmarks.
Real-time reporting and insights
Access detailed reports and insights to monitor service delivery, financials and client progress. This empowers you to make informed decisions that enhance operational efficiency and quality of care. With real-time data at your fingertips, you can quickly identify trends, address issues and optimise resource allocation, leading to better outcomes for your clients and your business.
Integration and accessibility
Integrate with other systems and access your data from any device, ensuring flexibility and continuity of care. Our cloud-based software solution supports your team wherever they are, promoting seamless service delivery. The platform also allows for smooth data exchange with existing systems, adding to workflow efficiency and reducing double-handling.
Future-ready systems
Stay prepared with a platform designed to adapt to evolving aged care programs and regulations. Stay several steps ahead with a scalable system built to grow with you. Our software’s adaptability ensures your business can incorporate new care models and regulatory changes, maintaining high standards of care and compliance.
Industry-backed and partnership-driven
MYP is an exclusive software vendor within the Digital Transformation Sector Partner Codesign Group with the Department of Health and Aged Care. Through this partnership, we contribute to sector-wide digital reform and gain early insight into upcoming program and funding changes — including developments within the Support at Home program. This collaboration ensures our platform remains aligned with national requirements and that providers receive timely updates, accurate workflows and technology that evolves alongside the aged care sector.
Run a successful aged care business with the right software
Choosing the right software is essential for running a successful aged care business. With MYP’s complete solution, home care providers can ensure compliance and stay ahead of industry changes. Consider our platform the simplest and most effective way to meet compliance requirements, streamline business operations and continue to make a positive difference in clients’ lives.
Aged Care (Support at Home & CHSP) Frequently Asked Questions
What are the key aged care software features for aged care workers?
Our holistic software helps aged care industry specialists access the following from anywhere, all in the same system:
- Medication management
- Client billing
- Invoicing
- Care plans
- Check-in and check-out
- Real-time case note capture
- Digital form integration
- Participant goal-setting and objective sessions
- Incident management
- Rostering and scheduling
- Reporting
- Direct claims
What support do you provide for new aged care subscribers on using the platform
MYP prides itself on the high level support provided by our Professional Services and Client Success Teams.
All users have access to support via the ticket system in the Support Centre. Varying severity levels can be activated in the User Support system. All faults, user support requests and system improvement requests are captured in the user support ticketing system and managed by the MYP Client Support Team.
All support tickets will be responded to by a support team member within the following timeframes during standard business hours:
- Non-urgent – 2 hours
- Urgent – 30 minutes
- Critical – 15 minutes
Outside standard business hours:
- Critical – mobile support by rostered MYP support member
MYP’s standard office hours are 8:30am – 5pm Monday to Friday
In addition to this all MYP subscribers have access to myHelp 24/7, this is a dynamic, searchable, and mobile friendly collection of help articles located in the Support Centre. myHelp articles include detailed instructions with screenshots on every function of all MYP modules and are continuously updated with every release. An archive of the most recent feature releases (with demonstration videos) is also available in myHelp, allowing MYP subscribers to review the latest updates to their system.
Do we need any special technology to ensure the system works?
As a cloud solution, there is no specific hardware requirement. However, aged care workers need access to stable internet and a mainstream browser.
Can we use the system on a PC, Mac or Mobile Phone?
Using an internet browser, you can also access the system on tablets and mobiles
How does the MYP system integrate with other systems?
MYP provides its own APIs (Application Program Interface) or connects to the APIs of other software. An API is a set of routines, protocols, and tools for building software applications. A good API makes it easier to develop a program by providing all the building blocks. A software engineer then puts the blocks together. A list of MYP existing integrations includes MYOB, XERO, HICAPS, formerly LanternPay (which links our system to the NDIA), Sypht, and Hellosign.
Can our aged care clients log in to the system if we want them to?
Yes, depending on what module you have subscribed to, this function is available.
Didn't find the answer you were looking for?
We are committed to continuously improving our Support at Home and CHSP aged care management software to meet your business needs. Please contact us to make suggestions or find out more about the features and benefits we provide for aged care businesses.
