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Professional Services

MYP Community Rollout & Support

Implementation Services for Community-Based Organisations

What We Do

At MYP,  we specialise in providing comprehensive software solutions designed to meet the unique needs of community-based organisations.  With implementation,  our goal is to ensure a smooth and effective rollout,  enabling your organisation to fully leverage our technology for maximum impact. Our timeline considers engagement levels,  existing systems,  project management quality,  available resources,  and team commitment.  Specific implementation timeframes are provided during subscription and planning stages.

Who We Service:

A complete community software solution built for Plan Managers

Plan Managers

A complete community software solution built for Service Providers

Service Providers

A complete community software solution built for Support Workers

SIL Providers

A complete community software solution built for Support Coordinators

Support Coordinators

A complete community software solution built for Therapists

Allied Health Specialists

Rollout Process

During the rollout process, our Professional Services and Client Success teams work closely with you to create a strategic roadmap that aligns with your immediate and long-term goals. Our team ensures accountability, best practice, and supports you in building your MYP platform. 

Phase 1: Initiate & Complete - System Setup

The first phase of your rollout covers access to system and administrative tasks such as setting expectations and booking in key dates. We start by conducting a thorough assessment of your organisation’s needs, existing systems, and goals. This helps us tailor our approach to best fit your unique situation.

Phase 2: Prepare & Plan - Goal Development

The second phase of your rollout is planning and managing base data. To get the most of your platform we need to understand your goals, your team and we need you to understand how the modules work together.

Phase 3: Train & Adopt - Training Proficiency

Our Training Proficiency phase is dedicated to ensuring that both you and your project team are thoroughly proficient in utilising the system. We aim to equip you with the necessary skills and knowledge to seamlessly integrate the system into your daily operations.

This comprehensive training phase encompasses three distinct modes of instruction:

  1. Live Group Sessions: Interactive sessions where team members can learn collaboratively, ask questions in real-time, and engage in discussions.
  2. 1-on-1 Training: Personalised training tailored to individual needs, allowing for a more focused and customised learning experience.
  3. Self-Paced Learning: Flexible learning modules that team members can complete at their own pace, accommodating different schedules and learning styles.

By combining these varied approaches, we ensure a well-rounded and effective training experience that prepares your team to confidently implement and utilise the system in your everyday work environment.

Phase 4: Consolidate & Review - Organisational Competency

The fourth phase of your rollout is a review of your system and processes. This happens after you have finished your testing an action plan is created in this session for any outstanding items.

Phase 5 : Go-Live & Post-Implementation Review

Finally, we conduct a post-implementation review to evaluate the success of the rollout, gather feedback, and make any necessary adjustments. This ensures your organisation continues to benefit from our solution in the long term.

The final phase is a transition from rollout to business as usual and time to celebrate.

Making the decision to transition to the MYP platform may feel overwhelming.  Our commitment is to provide you with comprehensive resources, best practices training and support, a well-structured roadmap, and insights that will not only ensure the success of your project but also make your implementation experience as smooth as possible.

Our robust solutions, client support, training and success initiatives ensure efficient onboarding for new users and subscribers.  With over 750 clients already benefiting from MYP,  we have experience working with a variety providers which enables us to deliver tailored support during the rollout phase, helping you get up and running quickly.

What We Offer

Training & Onboarding

We believe that proper training is crucial for the successful adoption of new technology. Our training and onboarding services include:

  • Comprehensive Training Programs: Instructor-led training sessions for staff and stakeholders.
  • User Guides and Resources: Access to detailed documentation and online resources.
  • Onboarding Support: Step-by-step guidance to help users become proficient with the platform.

Training

Our Project Team are a skilled team and ready to assist professionals, each possessing unique expertise that contributes to the effective implementation of the MYP platform. The team is composed of individuals proficient in various domains, including business analysis, client intake, rostering, human resources, marketing, service delivery, and finance. 

The successful implementation of the MYP platform is contingent upon the effective collaboration and communication between MYP and your organisation. 

 

To ensure transparency and alignment with the project’s objectives and timeline, we have instituted regular meetings, systematic reporting mechanisms, and open feedback channels. 

We empower you to join us, as we collectively work towards your successful implementation launch of the MYP platform. Your participation and collaboration are integral to the completion of our shared objectives. 

Training Schedule

Our training schedule is designed to provide you with a comprehensive learning experience while maintaining flexibility to accommodate your unique needs. We understand that each organisation may have varying requirements, and our aim is to ensure that training aligns with your goals and timeline

Project Management

Throughout the implementation of the MYP platform, a series of key deliverables will be produced at various stages of the project. These deliverables serve as tangible milestones and markers of progress. They are essential for tracking the project’s advancement, ensuring alignment with project objectives, and facilitating effective communication among stakeholders.

Strategy Sessions

This workshop will provide an overview of the software’s capabilities to enable the Project Managers and Change Champions to better understand the software. This will enable them to work through their change management process and consider any workflow changes to the standard operating procedures. Following this session, we will provide access to our extensive help center that will provide further information on all the features and benefits that are available within MYP.

Data Management with MYP

With access to the platform, collaboration with our project team is the next crucial step. 

We look to achieve the following through efficiency and insight: 

  • User Integration: Our team will seamlessly add users, ensuring a smooth transition. 
  • Data Assessment: We will assess your existing data, including client information and support schedules.
  • Guidance and Support: Explore our comprehensive help center, filled with detailed articles. Additionally, our Client Services Team is ready to assist whenever you need advice or support. 

Milestone Reviews

A member of Strategic Partnerships Success or Professional Services team will engage with your project team after each milestone. They will review achievements and outline key actions for the next implementation phase. 

Identifying pivotal milestones within each step of the implementation process acts as a reference point for monitoring project progress. MYP has a list of ready-defined important milestones to ensure you stay on track. 

On-Going Training & Support

At MYP,  we are committed to providing comprehensive ongoing support to ensure your success with our platform.  Our dedicated support team is always available to assist with any queries or issues you may encounter.  We offer extensive training guides and user manuals to help you navigate and utilise all features of our software effectively. Additionally,  our online support center (myHelp) includes resources such as FAQs,  tutorial videos in myTraining, and frequent updates to the platform for community learning.  Our goal is to ensure you have all the tools and assistance you need to maximise the benefits of our platform.

Inclusions

Below is a comprehensive table detailing the specific inclusions and features available for each user type in the MYP Implementation process.

Plan managerSpecialistService provider
Phase 1
Briefing call
System set-up session
Data management session
Data integration* – upload + configurations
Phase 2
Strategy session
Structure + data session
Process review  CRM
Phase 3
Process review – Funding
IPMS onboarding session
Process review – Time & Attendance
Process review -HR
Process review – Goals,  Documents + Email Marketing
Process review – Forms + IMS
API sessionAs requiredAs requiredAs required
Rollout heath check call 1
Rollout health check call 2
Phase 4
Consolidation + platform review session
Phase 5
Level 2 support for project team
Community network engagement (Facebook group, advanced user group) program
Out of scopeAs requiredAs requiredAs required

Get Started with MYP

Are you ready to enhance your organisation’s efficiency and impact with MYP’s tailored software solutions? Contact us today and learn more about how we can support your community-based organisation.