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Efficient, Compliant, and Comprehensive CHSP Management

Managing Commonwealth Home Support Programme (CHSP) services requires specialised tools to ensure compliance, efficiency, and quality of care. MYP’s CHSP software solution is designed to streamline operations, enhance service delivery, and support providers in delivering exceptional care.

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Features & benefits

Comprehensive client management

Easy to access centralised client records that can encompass detailed personal, medical and service information with MYP’s CHSP Software. Ensure each client receives personalised care with the ability to tailor your care plans to individual client needs.  Real-time updates and notifications ensure that everyone is kept informed, while collaborative care planning enables input from multidisciplinary teams, enhancing the overall quality of care provided.

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Effective rostering and resource allocation

Efficient scheduling and rostering tools to ensure the delivery of services are on time, every time. Effective rostering processes is critical in providing high-quality care. MYP’s CHSP software includes the ability to validate staff allocation based on attributes, skills and qualifications in alignment with specific client and shift requirements.

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n end-to-end solution that streamlines processes for administrators, management and field workers with myp our complete community software solution
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Case noting and reporting for better compliance

With comprehensive case noting capabilities, staff can record case notes, complete reports, track client progress, and monitor service delivery outcomes in real-time, ensuring that all relevant information is captured and accessible when needed.  Accurate and timely documentation is essential for high-quality care.  Providing your team with real-time updates for reporting and claiming as well as automated timesheet generation.

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Streamlined budget and claiming management

Simplify invoicing and claiming with real-time visibility across funding and scheduling across your clients.  Automated invoicing and billing functionalities significantly reduce administrative workload, freeing up more time for your staff to focus on providing care.   With comprehensive financial reporting capabilities supporting compliance and audit readiness, providing peace of mind for your organisation.

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A user friendly interface for staff

Our software is designed with the support staff and carers in mind. Its intuitive interface ensures easy navigation and usability for staff at all levels. With mobile accessibility, your team can manage and deliver services on the go, enhancing efficiency and flexibility.  Share real-time information with your team with client profiles, forms, goals and objectives, and rosters accessible on their desktop, tablet or mobile.

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Automating processes so you can stay connected and organised across your team with myp our complete community software solution

Why choose MYP for CHSP Management?

MYP brings proven expertise in aged care software, delivering solutions that meet the unique needs of CHSP and HCP providers. Our scalable software grows with your organisation, whether you’re a small community service or a large-scale provider. With dedicated support from our knowledgeable team, you’ll receive the assistance and training needed to maximise the benefits of our software.

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A day in the life of a...

Carer

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Easy check-in and out with the click of a button.  Access your participants information and alerts all in one screen.

Save as you go, making it easy to capture your case notes in real time, with the option to type or utilise Talk2Text on your mobile for extra ease and efficiency.

Digital form integration makes day to day paperwork effortless with access to a variety of forms directly on your phone or laptop.

Record the great progress your participants are making by running goals and objective sessions providing parents, guardians and representatives with the most up-to-date outcomes.

Deliver prompt updates to your management team to immediately review and investigate any incidents with our incident management system.

Tick off and complete your shift tasks to efficiently meet shift expectations and outcomes, as well as track KMs travelled and submit your allowances for approval immediately.

Aged Care (HCP & CHSP) Frequently Asked Questions

What are the key features for aged care workers?

Our holistic software helps aged care industry specialists access the following from anywhere, all in the same system:

  • Medication management
  • Client billing
  • Invoicing
  • Care plans
  • Check-in and check-out
  • Real-time case note capture
  • Digital form integration
  • Participant goal-setting and objective sessions
  • Incident management
  • Rostering and scheduling
  • Reporting
  • Direct claims

What support do you provide for new aged care subscribers on using the platform

To ensure MYP users generate maximum value from their subscriptions, MYP now requires new subscribers to implement one of the rollout programs offered. During and following the rollout program, Subscribers will have access to MYP’s online support system. This support system is also backed by the MYP standard Service Level Agreements, which are as follows:

System availability

99% uptime on the availability of the system over a 12-month period (excluding planned system maintenance which will be conducted outside standard business hours. Planned maintenance downtime is communicated to Subscribers)

Support

All Subscribers automatically receive Level 1 support, including access to myHelp and a dynamic, searchable, and mobile-friendly collection of help articles in the Support Centre. myHelp articles include detailed instructions with screenshots on every function of all MYP modules and are continuously updated with every release. An archive of the most recent feature releases (with demonstration videos) is also available in myHelp, allowing MYP subscribers to review the latest updates to their system.

Users engaged in the MYP rollout program or tailored interactive training sessions (onsite or online) for a particular MYP module can also access Level 2 support. This includes all the benefits of Level 1 support, plus the valuable ability to lodge user support tickets related to modules in which training has been completed.

MYP Subscribers also have 24/7 access to the myTraining area to enhance their knowledge of any module or gain Level 2 support (if not currently available). However, this is recommended for existing Subscribers who have already completed tailored training and simply need a refresher or for new staff members who need to get up-to-speed quickly.

A support team member will respond to all support tickets within the following timeframes:

During standard business hours:

  • Non-urgent – 2 hours
  • Urgent – 30 minutes
  • Critical – 15 minutes

Outside standard business hours:

  • Critical – mobile support by rostered MYP support member

Users of the system, who have not had training from MYP, will only have access to Level 1 support in the online support system. Any user support queries will be directed to the relevant section in the associated myHelp article.

System error

In the rare event of an operating system failure, the system automatically notifies the support team, and the issue will receive immediate attention during standard business hours.

Do we need any special technology to ensure the system works?

As a cloud solution, there is no specific hardware requirement. However, aged care workers need access to stable internet and a mainstream browser.

Can we use the system on a PC, Mac or Mobile Phone?

Using an internet browser, you can also access the system on tablets and mobiles

How does the MYP system integrate with other systems?

MYP provides its own APIs (Application Program Interface) or connects to the APIs of other software. An API is a set of routines, protocols, and tools for building software applications. A good API makes it easier to develop a program by providing all the building blocks. A software engineer then puts the blocks together. A list of MYP existing integrations includes MYOB, XERO, HICAPS, formerly LanternPay (which links our system to the NDIA), Sypht, and Hellosign.

Can our aged care clients log in to the system if we want them to?

Yes, depending on what module you have subscribed to, this function is available.

Didn't find the answer you were looking for?

We are committed to continuously improving our NDIS and HCP aged care software to meet your business needs. Please contact us to make suggestions or find out more about the features and benefits we provide for aged care businesses.