For almost a decade, MYP has supported frontline care experience by connecting workforce management, service delivery, compliance, finance, and learning into one operational ecosystem.
Our cross-sector interactions have helped us understand what frontline workers need most.
We listened. That’s why MYP evolved.
25,000
+
licences
1.30
million
support worker logins
260,000
+
shifts checked in and out
245,000
+
timesheets processed
Millions
of API transactions
Millions of dollars
in claims processing
*Data based on subscriber activity in May 2026
Built from years of frontline research
Through support tickets, workshops, customer reviews, product feedback and day-to-day platform use from over 25,000 support workers, five themes consistently emerged.
- Faster workflows
- Better visibility
- More organisation
- Greater capability
- Confidence and compliance
These insights became the foundation for MYP Sidekick.
Care providers are under pressure from every direction:
Workforce shortages
Increasing compliance obligations
Fragmented systems
Frontline burnout
Disconnected workflows
Manual payroll and finance processes
Inconsistent reporting and documentation
Most providers are forced to manage operations across disconnected apps, spreadsheets, paper processes, and siloed systems that create operational risk and reduce visibility.
MYP Sidekick changes that.
The next evolution of the MYP frontline experience.
Built from years of frontline feedback,
MYP Sidekick reimagines how support workers interact with MYP every day, through
1) Major improvements to the current mobile web experience delivering immediate value.
2) A full native mobile application delivering complete feature parity and a best-in-market frontline experience
Providing care workers one connected operational platform designed specifically for the realities of frontline care delivery – helping providers unify workforce management, client services, compliance, reporting, learning, and financial operations in a single ecosystem.
The result:
Better frontline adoption
Stronger compliance outcomes
Improved operational visibility
Faster workflows
More accurate data
Reduced admin burden
Better participant and client outcomes
MYP Sidekick was designed around one core belief:
Every shift requires workers to balance participant care, documentation, communication, safety, compliance, transport, schedules, and operational responsibilities – often all at once. MYP Sidekick supports frontline teams through five operational principles that guide every workflow, interaction, and mobile experience.
These five personas work together across the mobile app to help support workers stay focused, informed, efficient, and confident throughout every shift.
- MYP Sidekick | Speed
- MYP Sidekick | Clarity
- MYP Sidekick | Control
- MYP Sidekick | Power
- MYP Sidekick | Protection
MYP Sidekick | Speed
Move at Shift Speed
Speed reduces friction and helps frontline workers move efficiently throughout the day.
Built for speed, MYP Sidekick Speed provides immediate access to critical information, helping workers stay focused supporting participants rather than navigating systems.
MYP Sidekick Speed delivers:
- Fast mobile check-ins and shift access
- Rapid visibility of schedules and participant information
- Quick access to notes, forms and alerts
- Faster roster updates and shift changes
- Simplified documentation workflows
- Streamlined handovers and communication
- Reduced clicks and navigation burden
MYP Sidekick | Clarity
One Clear View of Care
Clarity brings together the information workers need into one simple and connected mobile experience.
Designed for clarity, MYP Sidekick Clarity helps workers access the right information at the right time, supporting confident decisions and consistent care delivery throughout every shift.
MYP Sidekick Clarity delivers:
- One clear view of participant information
- Simplified access to goals, routines and care plans
- Clearer documentation and compliance workflows
- Improved visibility of completed and outstanding tasks
- Better communication during handovers
- Easier navigation across shifts and operational updates
MYP Sidekick | Control
Lead Every Shift with Confidence
Control creates structure, visibility and operational consistency for frontline teams.
Engineered for control, MYP Sidekick Control helps workers stay organised, informed and confident by centralising critical workflows and information in one place.
Sidekick Control delivers:
- Centralised schedules and shift workflows
- One location for participant information and tasks
- Structured documentation and handover processes
- Clear visibility of responsibilities and outstanding actions
- Organised workforce and compliance workflows
- Simplified access to operational updates
MYP Sidekick | Power
Support Work at Full Strength
Power amplifies frontline capability by helping workers complete tasks faster, reduce administration and maintain focus on participant outcomes throughout the day.
Driven by power, MYP Sidekick Power helps teams achieve more with less effort, improving productivity without disrupting care delivery.
MYP Sidekick Power delivers:
- Faster completion of shift tasks
- Real-time documentation and activity tracking
- Reduced manual administration
- Faster workflows across notes, forms and claims
- Improved responsiveness during busy shifts
- Better productivity without disrupting care delivery
MYP Sidekick | Protection
Protect Every Shift
Protection strengthens confidence, safety, compliance and continuity of care across every shift.
Delivered with protection, MYP Sidekick Protection helps workers stay informed, supported and prepared by keeping critical participant information visible and accessible when it matters most.
MYP Sidekick Protection delivers:
- Access to participant risks, alerts and care instructions
- Stronger incident and compliance workflows
- Secure documentation and shift records
- Reliable handovers between workers
- Better visibility of participant safety information
- Trusted workflows for real-time care delivery
- Support for low-connectivity environments
One platform. Connected care operations.
MYP connects every layer of care operations into one platform.
Operational layers:
- Workforce Management
- Service Delivery
- Compliance
- Reporting
- Finance & Payroll
- Client Management
One source of truth.
Connected workflows.
Real-time operational visibility.
Connected to the tools you already use
MYP integrates with leading payroll, finance and business systems.
Integration options include standard connectors, custom-built integrations, and CSV-based data exchanges to support your organisation’s unique requirements.
Supported integrations:
- Employment Hero
- Pay Cat
- Xero
- MYOB Account Right
- PowerBi
- Microsoft Business Central*
- Sage Intaact*
- Netsuite*
- QuickBooks*
Purpose Built For Disability & Aged Care
Industries we service
Disability Care (NDIA / NDIS)
Support disability providers with connected workforce operations, participant management, compliance workflows, shift management, service delivery, mobile documentation, and funding visibility.
Purpose-built for providers managing:
- SIL
- Community participation
- In-home supports
- Complex care
- Support coordination
- Allied health
Aged Care (Support at Home)
Enable modern home care delivery with connected scheduling, care documentation, mobile workforce tools, compliance management, and integrated finance workflows.
Aged Care (CHSP)
Simplify CHSP service coordination with streamlined rostering, attendance, service tracking, claims, reporting, and workforce visibility.
Built to support providers delivering:
- Domestic assistance
- Social support
- Personal care
- Respite
- Transport
- Allied services
Community Care
Support community-based organisations with scalable workflows for workforce coordination, client engagement, mobile service delivery, reporting, training, and financial oversight.
Helping providers manage:
- Community services
- DVA services
- Child and Youth services
- Out of Home Care
- Mental health supports
- Multi-program delivery
- Regional and distributed teams
Less time managing systems.
More time supporting people.
Built for Speed.
Designed for Clarity.
Engineered for Control.
Driven by Power.
Delivered with Protection.
Workforce Management
Connect your workforce across every stage of care delivery.
Capabilities
Smart rostering and scheduling
Shift management
Availability and leave management
Mobile check-in/check-out
Workforce communication
Timesheets and attendance
Roster (Award) Rule validation support
Workforce visibility and tracking
Staff onboarding workflows
Shift notifications and updates
Outcomes
Reduce rostering friction
Improve workforce utilisation
Strengthen attendance accuracy
Increase frontline adoption
Reduce payroll exceptions
Improve shift continuity
Service Delivery
Deliver better participant and client outcomes with connected frontline workflows.
Capabilities
Mobile-first care delivery
Participant and client profiles
Shift notes and progress updates
Goals and outcomes tracking
Task management
Incident recording
Handover workflows
Real-time documentation
Participant alerts and risks
Transport and activity tracking
Outcomes
Less time on admin
More consistent documentation
Better continuity of care
Faster frontline workflows
Improved participant visibility
Better service delivery quality
Compliance
Strengthen operational compliance without creating more admin burden.
Capabilities
Mandatory workflow enforcement
Audit-ready records
Compliance tracking
Incident and observation management
Workforce certification visibility
Policy and procedure acknowledgment
Validation checkpoints
Documentation oversight
Real-time operational monitoring
Outcomes
Reduce operational risk
Improve audit readiness
Strengthen accountability
Improve documentation quality
Increase compliance visibility
Support safer care delivery
Client Management
Centralise participant and client information into one connected experience.
Capabilities
Participant/client profiles
Goals and support plans
Risk and alert visibility
Communication histories
Relationship management
Service history
Documentation access
Team collaboration
Care continuity workflows
Outcomes
Better client visibility
Improved continuity of care
Faster access to information
More connected teams
Reduced duplication
Better participant experiences
Reporting
Turn operational activity into actionable insight.
Capabilities
Workforce reporting
Service delivery analytics
Compliance visibility
Attendance monitoring
Funding and utilisation reporting
Operational dashboards
Executive performance insights
Real-time data visibility
Financial performance reporting
Outcomes
Improve operational decision-making
Reduce reporting delays
Increase organisational visibility
Improve funding confidence
Support strategic planning
Strengthen operational control
Finance & Payroll
Connect operational delivery directly to payroll and financial workflows.
Capabilities
Payroll integration
Timesheet validation
Allowances and travel
Funding visibility
Invoice workflows
Claims management
Financial reconciliation
Budget tracking
Workforce costing
Operational finance reporting
Outcomes
Reduce payroll errors
Minimise manual reconciliation
Improve funding accuracy
Strengthen financial control
Reduce admin overhead
Improve operational efficiency
The best comprehensive care management solution
MYP – the operational core connecting your workforce, participants, service delivery, compliance, and reporting.
Designed to create:
- One source of truth
- Connected care workflows
- Real-time operational visibility
- Better frontline experiences
- Scalable organisational operations
Extend your capabilities with integrated MYPT solutions
iinduct the Learning Management System that keeps teams compliant, informed, and workforce-ready.
Includes:
- Workforce onboarding
- Compliance training
- Policy delivery
- Certification tracking
- Learning pathways
- Skills management
- Training visibility
- Workforce readiness reporting
Helping providers maintain operational readiness across distributed frontline teams.
The MYP Sidekick difference
Most software platforms focus on isolated functions.
MYP Sidekick connects the entire operational ecosystem.
From workforce scheduling and frontline service delivery through to learning, compliance, reporting, finance, and payroll – every layer works together.
Because better care operations happen when systems stop competing and start connecting.
Less Time Managing Systems.
More Time Supporting People.
