Helping providers navigate the shift to Support At Home
Australia’s in-home aged care system is undergoing a significant transformation.
From 1 November 2025, the Support at Home program will replace the HCP and STRC programs, ushering in new requirements for funding, care planning, service delivery, and compliance. The change is complex, and the stakes are high.
At MYP Technologies, we’re actively shaping the future of in-home aged care as a Digital Transformation Sector Partner with the Department of Health and Aged Care. We are at the forefront of industry innovation, leading the way in developing solutions that address evolving industry needs and set new standards for excellence.
Home care software designed for better care, greater compliance, and a smoother transition
Everything we build is designed to help you deliver high-quality, person-centred care, efficiently and confidently, under the new Support at Home model, through an integrated and comprehensive software solution.
Improve client outcomes
Empower your team to deliver more coordinated, personalised, and responsive care. MYP’s system supports care that aligns with Support at Home goals, wellness pathways, and the individual needs of each client so better outcomes are built into every interaction.
Built-in compliance
Stay audit-ready at every step. Our tools, templates, and workflows are developed in line with evolving regulatory requirements, helping you meet your obligations with confidence and ease—no scrambling, no surprises.
Improved efficiency
Streamline the entire care journey. From client intake and care planning to rostering and reporting, MYP streamlines admin processes, reduces admin time, and lowers staff workload, freeing up more time for what matters: delivering high-quality care.
Smarter funding management
Easily manage home care packages with the flexibility to add a range of funding sources. Accurately track, allocate, and report on funds across care classifications, short-term pathways, and pricing models so you stay compliant and in control.
Confident workforce
Equip your team with the tools they need to succeed. With built-in SAH-aligned training, role-specific features, and clear guidance, your staff can deliver care with confidence every shift, every day.
Data-driven decisions
See the bigger picture, clearly. Monitor operations and care delivery, funding utilisation, and client outcomes with real-time data using intuitive dashboards and reporting—so you can make informed decisions, faster.
What is the Support at Home Program?
Support at Home will unify and replace:
- Home Care Packages (HCP)
- Short-Term Restorative Care (STRC)
- And eventually, the Commonwealth Home Support Programme (CHSP) in 2027
The new model simplifies access, introduces a Single Assessment System, and offers quarterly funding aligned with eight care classifications and two short-term care pathways.
Want to learn more about Support At Home?
Explore MYP’s Support at Home-ready software
We’ve developed, and are continuing to evolve, a full ecosystem of tools and features tailored to Support at Home across all stages of the care journey:
Client intake & care planning
- SAH Client Intake project templates
- Service Agreement templates with funding and pricing fields
- Support at Home Care Plan forms
- Individualised budget templates
- Intake compliance and documentation workflows
HCP transition tools
- HCP-to-SAH client transition templates
- Support for unspent fund management
- Agreement templates for provider-held funds
Clinical governance & third-party management
- Stakeholder, GP, and subcontractor tracking
- Supporter and health network coordination
- Third-party supplier verification and service templates
Workforce readiness
- iinduct training modules tailored to Support at Home
- Worker verification and role-matching features
- Task and notification tools for day-to-day guidance
Care delivery & goal management
- SAH-compliant price book management
- Goal tracking for wellness and rehabilitation
- Time tracking for care planning and case coordination
- Diversity and inclusion-focused training modules
Rostering, claims & reporting
- Support at Home rostering templates
- Time-based service scheduling
- Claims preparation aligned with funding rules
- SAH funding usage and budget utilisation reporting
Why choose MYP’s home care software platform?
Support at Home isn’t just a change in funding. It’s a complete transformation of how in-home aged care is delivered. MYP’s home aged care software is purpose-built for home care agencies and providers, supporting a wide range of needs across care management, compliance, and business growth.
As a Digital Transformation Sector Partner with the Department of Health and Aged Care, we’re helping design the future of Support at Home. That means you get:
- Software built with foresight – Our direct involvement in the government’s co-design group means we’re aligning your tools to future requirements before they’re released
- Operational readiness from Day 1 – Stay compliant and efficient with built-in templates, tools, and workflows that reflect the upcoming model
- Confidence in complexity – Navigate new care planning, service delivery and funding structures with technology designed to simplify
- Insights from the inside – We’re ahead of regulatory and technical changes, so you don’t have to be
- A trusted partner, not just a platform – With MYP, you get support, training, and strategy, not just home care software
We’re committed to helping aged care providers thrive in the transition to Support at Home.
FAQs
What is the Support at Home program and who does it affect?
The Support at Home program is the new in-home aged care model launching on 1 November 2025. It will replace HCP and STRC, and later CHSP in 2027. It introduces new care classifications, assessment pathways, and funding structures.
Is MYP's software ready for Support at Home?
Yes. We’ve designed and updated our platform to align with Support at Home requirements across intake, funding, rostering, reporting, and compliance—well ahead of November 1.
What makes MYP’s home care software different from other software solutions?
MYP offers integrated care management software solutions that are user-friendly and specifically designed to meet the needs of home care providers, streamlining operations and improving client outcomes.
Will I need to train my team to use the new tools?
MYP includes built-in onboarding and tailored training modules to help your team transition smoothly and understand new workflows.
What if the government makes more changes before the rollout?
As a co-design partner, we receive early insights and proactively update our tools to reflect the latest regulatory and technical standards.
Can I migrate my current HCP clients and data into the new system?
Yes. Our platform includes transition tools and templates to help you manage HCP-to-SAH migration efficiently and in compliance.
Does MYP offer software solutions beyond home care?
Yes. In addition to our home care software, MYP offers a suite of integrated platforms tailored to different areas of care and support services. If you’re delivering services under the NDIS, explore our NDIS software designed to manage compliance, billing, and participant outcomes with ease. For providers delivering supported independent living services, our SIL software helps streamline rosters, funding, and reporting all in one centralised system.
Each platform works together to give you a connected ecosystem of tools purpose-built for the unique demands of the care sector.
Learn more about Support at Home
Join the leaders preparing for Support at Home
With over 25 years of experience in digital solutions for care providers, MYP Technologies has always delivered where it matters: compliance, funding, rostering, and care delivery.
And now, we’re helping lead the charge into the future of in-home aged care.
- Actively shaping the program
- Readiness tools live now and more releasing before November 1st
- Deep support, documentation, and training resources
Ready for Support at Home?
Book a demo to see how MYP can help you transition with confidence.
