Australia’s aged care sector is entering a new era of transparency and accountability. The upcoming Support at Home program and the Aged Care Act 2024 will expand reporting obligations, strengthen governance and introduce new Quality Standards, requiring providers to rethink how they deliver and manage care.
These reforms aim to build trust in aged care while also placing additional pressure on providers to maintain accurate, timely, and audit-ready systems.
That’s where MYP makes the difference. As a Digital Transformation Sector Partner with the Department of Health and Aged Care, MYP purpose-built its home care software to help providers adapt seamlessly to the new requirements and stay ahead of regulatory changes.
Let’s break down what providers need to know about the reporting and compliance changes and explore how MYP can support a smooth transition to Support at Home.
What’s changing: New reporting and compliance requirements
The Support at Home reforms bring bigger reporting and compliance responsibilities for providers. Here’s what’s changing:
Expanded financial and operational reporting
Providers will need to submit more detailed financial and workforce data, including:
- the Aged Care Financial Report (ACFR)
- the Quarterly Financial Report (QFR) with care minutes and staffing
- the Provider Operations Collection Form
- ongoing submissions through the My Aged Care Portal.
As of August 2025, much of this information is being published publicly, increasing transparency and accountability.
New clinical governance obligations
A new definition of high-quality care will underpin compliance. Providers will carry greater responsibility for maintaining robust clinical systems, ensuring leadership oversight, delivering staff training and strengthening incident response procedures.
Mandatory incident reporting
The scope of ‘reportable incidents’ is expanding. Providers must now record and report cases of abuse, neglect, psychological harm and restrictive practices, as well as unexpected deaths or injuries. These reports will contribute to a provider’s overall risk and compliance profile.
Strengthened Aged Care Quality Standards
From 1 November 2025, the strengthened Aged Care Quality Standards will take effect. They focus on areas such as person-centred care, nutrition, dementia care, clinical governance and safe environments. To support compliance, new tools like Audit Evidence Collection and Compliance Ratings will also be introduced.
Upcoming compliance milestones
The transition to Support at Home is happening in stages, giving providers time to adapt systems, train staff, and align operational processes. Keeping these key dates in mind will help you prioritise actions and allocate resources effectively:
| Date | Obligation |
|---|---|
| September 2025 (now) | Begin or continue reviewing your current systems and reporting readiness |
| 1 Nov 2025 | Support at Home begins; new Quality Standards in effect |
| 1 July 2026 | Price caps apply to all Support at Home services |
Here’s what these milestones mean for providers:
- September 2025 – reviewing systems: Providers should audit existing workflows, reporting templates, and documentation. Identify gaps in clinical governance, incident reporting and workforce training. Focus first on areas with the highest compliance risk. Digital solutions like MYP can streamline this process.
- 1 November 2025 – program launch and new Quality Standards: Support at Home officially begins. Providers must operate under the updated standards. Ensure all staff are trained, care systems are fully updated and client agreements are aligned with the new model.
- 1 July 2026 – price caps applied: Providers must align service pricing with Support at Home categories and caps. This requires reviewing client agreements, funding allocations and billing workflows in advance to avoid compliance issues or payment delays.
By understanding these milestones and taking proactive steps now, providers can reduce last-minute pressures, maintain client trust and ensure a smooth, compliant transition to Support at Home.
How MYP helps you stay ahead of compliance
Transitioning to Support at Home doesn’t have to be overwhelming. MYP’s purpose-built software helps you adapt to Support at Home. Here’s how providers can streamline reporting, strengthen governance and stay audit-ready with MYP.
Centralised reporting
MYP provides a robust reporting framework designed to give providers full visibility across their organisation. Standard reports are available across all modules, including workflows, incidents, care plans, goals and participant data. Helping teams monitor performance, compliance and service outcomes in one place.
Beyond in-platform reporting, MYP also supports programmatic reporting and Power BI integration via its open API, enabling advanced analytics and custom dashboards. Recent enhancements now allow users to:
- Apply flexible filters and export formats
- Schedule automated reports to be delivered directly via email
- Integrate MYP data seamlessly with third-party applications and business intelligence tools
By consolidating insights across all modules, MYP empowers providers to make data-driven decisions, streamline compliance monitoring and maintain audit-ready transparency across aged care and disability services.
Audit-ready systems
Maintain complete visibility and control with MYP’s audit-ready features. Track staff credentials, store complete records and access detailed audit trails to demonstrate compliance quickly and confidently.
Workforce training and LMS
Ensure your team meets all obligations under the Code of Conduct, clinical care standards and incident response protocols. MYP’s learning management system, iinduct, allows providers to assign, track and report on mandatory training, making workforce compliance transparent and straightforward.
Client and agreement management
MYP helps providers manage updated service agreements, client contributions and billing workflows. You can align client pricing with Support at Home service categories and future price caps, ensuring compliance while maintaining efficiency and financial clarity.
Action plan for providers
Preparing for Support at Home requires a structured approach. Providers can take the following steps to ensure a smooth transition:
- Review your compliance gaps
Start by assessing current systems and processes against the new reporting and Quality Standards requirements. Identify areas where policies, workflows or documentation need updating. - Train staff on the new standards
Ensure your team understands the updated Aged Care Quality Standards and reporting obligations. Focus on clinical care expectations, incident reporting and any governance changes to keep everyone aligned and audit-ready. They should also be able to explain Support at Home to clients and their families clearly, helping everyone understand what the changes mean for their care - Check your incident and clinical governance systems
Verify that incident management, escalation procedures and clinical oversight processes are effective and compliant. Address any weaknesses early to avoid last-minute risks. - Use MYP to implement structured workflows and reporting templates
Leverage MYP to automate reporting, track compliance and maintain clear records. Structured workflows and pre-built templates simplify the administration of ACFR, QFR, care minutes and incident reports. - Contact your MYP Account Manager for support
Your Account Manager can provide guidance on system setup, training and best practices, helping you implement changes efficiently and confidently.
Taking these steps now will help providers stay compliant, reduce administrative pressure and deliver high-quality care under the Support at Home program.
Prepare now for a smooth transition
Support at Home brings both opportunity and greater responsibility for providers. While compliance requirements are expanding, they don’t have to be overwhelming. With the right systems in place, providers can stay organised, transparent and audit-ready while continuing to deliver high-quality, person-centred care.
MYP’s purpose-built software provides you with the tools to centralise reporting, manage client agreements, track workforce training, and maintain robust clinical governance, while also offering insights, templates, and workflows designed to simplify the full Support at Home care journey. By preparing now, you can transition to Support at Home with confidence and focus on what matters most: providing exceptional care.
Ready to simplify compliance and stay ahead of the reforms? Book a demo with MYP today and see how our platform can support your organisation, now and into the future.
