For many aged care providers, the transition to Support at Home brings a host of operational pressures and uncertainties. Existing systems and workflows, from care planning and billing to compliance and communication, must evolve to accommodate a new program structure, more service options, and updated funding models.
Commencing in November 2025, Support at Home will replace the current Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs. The new model is designed to deliver more personalised, reablement-focused care, with updated assessment processes, a stronger focus on short-term goals, and clearer expectations around funding and outcomes.
While these reforms aim to simplify and strengthen in-home aged care, the path to implementation is complex. Providers need to navigate shifting requirements while continuing to deliver high-quality services and maintain client trust, but this is no small feat during times of change.
This is where the right technology can make a meaningful difference. Care management software can help streamline daily operations, improve visibility across teams, and support compliance, all while keeping clients and families informed and engaged.
Here’s how care management software can support aged care providers through each stage of the Support at Home rollout.
Centralise and simplify client information
Under the Support at Home program, providers will need to demonstrate clear, documented care plans and service agreements that align with clients’ evolving goals and needs. This means maintaining up-to-date records that are easily accessible by all relevant staff, no matter where they’re located or when they’re delivering services.
Care management software makes this far more manageable by housing client records, care plans, assessments, and agreements in a single platform. Staff can instantly view or update information, helping reduce duplication and ensure the most current data is being used to guide care decisions. Built-in version control and audit trails also support transparency and compliance.
Crucially, centralised systems also make it easier to share notices and translated materials with clients and families. As Support at Home places stronger emphasis on client understanding and engagement, having the right resources available in the right languages is not just best practice; it’s a regulatory necessity.
Less time spent chasing down documents means more time for care. When used effectively, end-to-end care management solutions give providers better visibility across client needs and operations, supporting both day-to-day efficiencies and longer-term improvements in care quality.
MYP offers care management software designed to support this level of integration and accessibility. With features that connect client documentation and compliance reporting in one place, MYP helps providers reduce admin and deliver more informed, personalised care.
Reablement-focused care planning
A key feature of the Support at Home program is its emphasis on short-term, goal-oriented care. Rather than providing open-ended support, providers are expected to help clients regain or maintain independence through targeted interventions that can be reviewed and adjusted over time.
This means moving away from static, one-size-fits-all care plans and instead creating personalised strategies with clearly defined objectives. Each care plan must outline the client’s goals, the services to be delivered, and the expected timeframe, all of which must be documented, monitored, and evaluated.
To meet these expectations efficiently, providers need digital tools that can:
- Create and manage short-term, goal-based care plans tailored to individual needs
- Track client progress over time and prompt timely reviews or reassessments
- Record measurable outcomes and tie them back to specific goals and services
Care management software with integrated goal-setting modules and outcome tracking simplifies this process. These tools make it easier to stay compliant with Support at Home requirements while keeping clients, families, and staff aligned around the same objectives.
Solutions like MYP’s care planning tools support this model by offering flexible templates, embedded assessments, and outcome dashboards, allowing providers to adapt quickly to each client’s evolving needs and ensure care remains both focused and responsive.
Streamlined client contributions and billing
With the introduction of new income-tested fee structures and funding limits under Support at Home, billing is set to become significantly more complex. Providers will be required to manage variable client contributions, monitor individual budgets, and stay compliant with evolving payment regulations while maintaining transparency with clients and their families.
Care management software can ease these pressures by automating time-consuming billing tasks and ensuring accuracy from the outset. Platforms like MYP are built to handle these complexities. They do this through:
- Automated contribution calculations that factor in income assessments and apply relevant caps
- Payment scheduling tools that align with individual agreements and funding timelines
- Integration with accounting platforms like Xero to streamline reconciliation and reduce double handling
- Connectivity with Services Australia systems to help ensure real-time alignment with funding updates and entitlements
Providers who automate care management processes using software are better positioned to minimise manual work and ensure clients are billed correctly and transparently.
Managing assistive technology and home modifications
Assistive technology and home modifications (AT-HM) play a vital role in supporting independence and safety at home, two key aims of the Support at Home program. But with stricter expectations around how AT-HM budgets are allocated, tracked, and justified, providers will need clear systems in place to manage these resources efficiently.
Care management software simplifies this by enabling teams to:
- Tag and track AT-HM expenses across individual clients, ensuring transparency and accurate allocation
- Link spending to client-specific needs and goals, so each purchase aligns with an approved care plan
- Monitor budget usage through built-in expenditure logs, with alerts when spending nears cap limits
By digitising the way AT-HM items are recorded and reported, providers can ensure compliance while making more confident funding decisions. Tools that offer real-time tracking and alerts help teams avoid overspending and ensure each modification or item of equipment delivers real value.
Platforms with end-to-end care management capability can also connect AT-HM planning with broader budgeting and goal-setting tools, ensuring decisions around equipment or modifications are fully integrated into the client’s overall care journey.
Real-time communication and family engagement
Clear, consistent communication builds trust, especially during times of change. Under the Support at Home model, providers are expected to maintain strong lines of communication with clients, their families, and external support networks.
Care management software helps meet this need by enabling:
- Transparent updates to clients and families through secure online portals, real-time messaging, and feeds that keep everyone informed about care activities and outcomes
- Streamlined referral tracking to advocacy and support organisations, helping teams follow up on external services and maintain continuity of care
- Centralised documentation and communications, so staff can access client notes, family queries, and progress updates in one place
These tools don’t just reduce phone calls and paperwork; they help families feel involved, respected, and reassured. When care plans change or new needs emerge, everyone stays on the same page.
With MYP’s client dashboards and built-in ability to send SMS and email communications, providers can keep families informed and connected. While MYP offers core communication features, it also integrates with specialist platforms, such as Hayylo, for those seeking more advanced family engagement tools.
This flexible approach enables providers to streamline communication, maintain transparency, and reduce administrative tasks while supporting a more connected care experience.
Compliance and transition readiness
Navigating the regulatory requirements of the Support at Home program means capturing and managing accurate, up-to-date data across every aspect of care delivery. Providers must demonstrate compliance not only to meet audit standards but to ensure safe, effective care.
Care management software supports compliance by:
- Capturing essential client data in line with new program requirements, from updated care plans to service agreements and assessment records
- Tracking staff training and credentials, ensuring all team members meet mandatory qualifications and certifications, with automated reminders for renewals
- Providing comprehensive reporting dashboards that flag gaps, identify overdue tasks, and generate audit-ready documentation to simplify compliance reviews
These features reduce the risk of non-compliance and ease the burden of regulatory reporting. By keeping all necessary information organised and visible, providers can focus on delivering quality care while confidently meeting Support at Home standards.
MYP’s compliance-focused tools give providers clear oversight of both client and staff data, helping maintain readiness throughout the transition and beyond.
Navigating Support at Home with software
Care management software is more than just a tool; it’s your essential co-pilot for navigating the complexities of the Support at Home program. By centralising client information, streamlining billing, supporting reablement-focused care, and ensuring compliance, the right technology empowers your team to adapt confidently and deliver better outcomes.
The transition to Support at Home is fast approaching, so now is the time to audit your current systems and identify areas for improvement. Taking proactive steps today will help you stay ahead of changing requirements and maintain the high standards your clients expect.
To see how MYP can support your organisation through this change, book a demo and explore our tailored care management solutions designed for the future of aged care.
