With over half a million Australians now supported through the NDIS, being visible online is no longer optional; it’s essential. Participants, support coordinators, and referral partners often begin their searches online, and where you appear can directly impact referrals and enquiries.
In today’s digital-first world, NDIS providers must be easily accessible online to reach the participants who need their services most. Visibility is equally essential for support coordinators and referral partners who connect participants with the right services.
In this guide, we’ll share five directories that can help, along with practical tips for creating listings that attract both participants and referral partners.
1. Clickability
Clickability is one of the most recognised NDIS directories in Australia. It places a strong emphasis on participant reviews, which can help build credibility and trust.
- Listing options: Free, with optional upgrades for additional features
- Why it works: Participants can search by location, service type or rating, making it easier to be found
- Website: clickability.com.au
A clear, up-to-date profile on Clickability can improve your visibility and show reliability through participant feedback.
2. MyCareSpace
MyCareSpace is widely used by participants and support coordinators. Providers can list services by registration group or location, and the platform also offers articles and resources for service improvement.
- Listing options: Free and paid tiers available
- Why it works: Combines directory listings with educational content, helping participants and coordinators make informed choices
- Website: mycarespace.com.au
This directory is handy for engaging with support coordinators who refer participants to services.
3. Disability Support Guide
The Disability Support Guide reaches a broad audience, including NDIS participants, carers, families, and those accessing aged care services. It is suitable for allied health, therapy and home-based supports.
- Listing options: Free and paid
- Why it works: A wide audience helps services reach participants who may not yet be searching specifically for NDIS providers
- Website: disabilitysupportguide.com.au
Listing here helps position your service as accessible to a diverse community of participants and families.
4. Google Business Profile (GMB)
A Google Business Profile is essential for local search visibility. Participants often search for providers using terms like ‘NDIS physio near me.’ Claiming and optimising your profile increases the likelihood of appearing in both Google Maps and Google Search.
- Cost: Free
- Why it works: Adding services, photos, hours, and website links helps participants find you and can improve trust
- Website: google.com/business
Even a well-maintained, yet straightforward, profile can drive new enquiries and strengthen your online presence.
5. NDIS Provider Finder
The NDIS Provider Finder is the official search tool connecting participants to registered providers. Keeping your details up to date in the NDIA system ensures you are discoverable to participants using the MyGov or NDIS portal.
- Cost: Free
- Why it works: Being listed on the official platform confirms your registration status and makes your services visible to participants actively seeking support
- Website: ndis.gov.au/participants/working-providers
Bonus: Other directories worth considering
Additional platforms can help expand your reach, particularly for specific audiences or local areas:
- Ask Izzy: A comprehensive directory of community services
- NDSP Provider Finder: Focused on disability support providers
- My Provider Directory: Regional and local listings
- Provider+ and Provider Direct: Specialist directories
- Local government or community directories: Helpful for hyper-local visibility
Once you’ve chosen where to list your services, the next step is making sure your profile stands out.
Tips for a strong directory listing
Creating a directory listing that attracts participants and referral partners goes beyond simply adding your business name. Here are some practical ways to make your profile more effective:
Add relevant keywords
Including relevant keywords and keeping your profiles updated is a key way to market your NDIS business and increase discoverability among participants and referral partners.
Consider the terms participants might use when searching for your services and naturally incorporate them into your service descriptions and profile. For example, ‘NDIS support coordination,’ ‘SIL,’ ‘OT,’ or ‘plan management.’
Use real photos and staff profiles
Adding photos of your facilities and team members helps participants feel more confident about your service. Profiles featuring real staff photos and brief biographies also build trust by showcasing the individuals behind your business.
Avoid stock images that can feel generic. Participants are more likely to engage with profiles that feel personal and authentic.
Link to your website or client portal
Provide direct links to your website or MYP client portal so participants and referral partners can access more detailed information about your services.
This not only makes it easier for people to learn about what you offer but also signals professionalism and transparency. Straightforward navigation from your directory listing to your site or portal can increase the likelihood of inquiries and referrals.
Keep contact information up to date
Accurate phone numbers, email addresses and service locations are crucial. Outdated information can frustrate participants and coordinators, reducing the likelihood of engagement.
Regularly review your listings to ensure your details are accurate, and update them promptly if any changes occur.
How MYP supports your visibility
Listing your services in directories is just one step in increasing your discoverability. Using purpose-built NDIS software, such as MYP, can further enhance your visibility and ensure your listings align with the services participants expect. Here’s how:
Tag services accurately
MYP allows you to assign service categories to each offering, from support coordination and SIL to allied health and plan management. Accurate tagging not only keeps your directory listings up to date but also powers MYP’s client matching tools.
These tools connect participants and referral partners with the right services based on their needs, making it easier for them to find and engage with your business.
Maintain up-to-date profiles
Your MYP client portal keeps participant information and service details up to date across your operations. This helps maintain consistency across directories and official platforms, such as the NDIS Provider Finder, ensuring that participants see the most accurate information about your services.
Clear, reliable details also make it easier for participants and families to choose an NDIS provider with confidence, knowing they’re engaging with an organisation that offers precisely what they need.
Showcase your services
With MYP, you can create public profiles and branded client portals that highlight your service offerings, staff qualifications and areas of expertise. This adds depth to your directory listings, building trust with participants and referral partners by presenting a professional and transparent view of your organisation.
Streamline service delivery and administration
MYP’s all-in-one platform integrates rostering, scheduling, invoicing and compliance management. By automating administrative tasks, your team can focus on delivering high-quality care. Efficient service delivery reinforces your reputation, which can lead to increased positive reviews and engagement across online directories.
Leverage insights to improve discoverability
The software provides real-time tracking of participant engagement and service usage. These insights help you refine your offerings and ensure your directory listings and promotional materials highlight the services participants are most likely to search for.
Final word: Get listed, get found
Getting found online doesn’t need to be complicated. These directories do much of the heavy lifting, helping participants, support coordinators and referral partners discover your services. Start with the free listings, gradually build your presence, and ensure your profile accurately reflects the high-quality care you provide.
Using MYP alongside directory listings helps you build trust, boost visibility and ultimately grow and scale your NDIS business in a competitive market.
If you’re ready to make your services easier to find and enhance your online presence, book a demo of MYP today and see how our NDIS software can support your business.
